Standard Cancellation Policy:

  • Cancellations made more than 72 hours before arrival: No cancellation fee
  • Cancellations made less than 72 hours before arrival: 50% of the first night’s projected charges
  • Cancellations made on the day of arrival: 100% of the first night’s projected charges

Policy Variations:

  • Flexible Rates may allow penalty-free cancellation up to 48 hours before arrival
  • Advance Purchase Rates are non-refundable
  • Group bookings follow contract-specific terms
  • Reservations made through Online Travel Agencies (OTAs) such as Expedia or Booking.com are subject to that platform’s cancellation policy

Deposit Transfer Option: Instead of canceling, guests may transfer any paid deposit to a non-expiring Smoky Mountain Resorts e-gift card for use toward any future stay. Note: This option may not be available for all rate types such as non-refundable or group reservations.

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*For questions not answered here, please call us at 865-453-3557 option 2 or visit thecreekstoneinn.com. We’d love to help plan your perfect Smoky Mountain getaway!*