Frequently Asked Questions
ParkingLaura2025-09-04T20:59:07-04:00
- In order to ensure a great experience for all guests, Creekstone Inn limits parking to one vehicle per room. Trailers, RVs, and campers are not permitted.
Cancellation PolicyLaura2025-10-23T19:20:12-04:00
Standard Cancellation Policy:
- Cancellations made more than 72 hours before arrival: No cancellation fee.
- Cancellations made less than 72 hours before arrival: 50% of the first night’s projected charges.
- Cancellations made on the day of arrival: 100% of the first night’s projected charges.
Policy Variations:
Cancellation terms may vary based on rate type, booking channel, or group reservations. For example:
- Flexible Rates may allow penalty-free cancellation up to 48 hours before arrival.
- Advance Purchase Rates are non-refundable.
- Group bookings follow contract-specific terms.
- Reservations made through Online Travel Agencies (OTAs) such as Expedia or Booking.com are subject to the cancellation policies of those platforms.
Deposit Transfer Option: Guests may choose to transfer any paid deposit to a non-expiring Smoky Mountain Resorts e-gift card instead of canceling, to use toward future stays.
Note: This option may not be available for all rate types or bookings, such as non-refundable or group reservations, depending on the original terms.
Modification PolicyLaura2025-09-04T20:57:53-04:00
- In order for a reservation to be modified it must be recalculated to current rates and promotions. A reservation cannot be modified once the reservation has been checked-in.
Late Check-Out PolicyLaura2025-09-04T20:57:29-04:00
- Guests who do not check-out by the established check-out time will incur a $50 per hour late check-out fee. Guests that do not check-out by Noon will be charged an additional night at the current rate.
Early Departure PolicyLaura2025-09-04T20:55:27-04:00
- Whenever a guest creates an “understay” they forfeit one night as an early departure fee.
Early Check-InLaura2025-09-04T20:55:03-04:00
- Check-in Prior to 4PM is $50 and is not guaranteed, a limited number of guaranteed noon check-ins may be available at a cost of $150. Guests may pre-register and begin using the amenities at noon on the day of arrival without an early check-in at no additional costs and return to the front desk after 4PM to complete check-in. Please note all members of your party will need to return to the lobby at the same time during the check-in process to activate their wristbands if you do a pre-registration for amenity use.
Arrival/DepartureLaura2025-09-04T20:54:35-04:00
- Check-in begins at 4:00 pm. Check-out ends at 10:00 am.
Can I use scooters, Segways or Hoverboards at the hotel?Laura2025-09-04T20:53:02-04:00
- For the safety of our guests, Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged, or stored at the hotel.
Is there a fitness center?Laura2025-09-04T20:52:40-04:00
- No, currently we do not offer a fitness center.
Are there washing machines available?Laura2025-09-04T20:51:27-04:00
- No, we do not offer Laundry facilities.
Are there vending machines?Laura2025-09-04T20:49:01-04:00
- Each floor has a designated vending machine and ice machine area.
I left something; how do I get it back?Laura2025-09-04T20:44:10-04:00
- We are sorry to hear you have misplaced your belonging and will do everything in our power to reunite you with your item. Please call us at 865-453-3557 extension 2 to discuss your article.
Is there a Trolley stop nearby?Laura2025-09-04T20:43:10-04:00
- There is a Pigeon Forge Trolley by the Creekstone Inn Tower and Rivers Landing Tower.
Do you have discount tickets for Dollywood, Ripley’s Aquarium, etc.?Laura2025-09-04T20:42:18-04:00
- You can find discount tickets at www.GetDiscountTravel.com.
How far are you from Dollywood?Laura2025-09-04T20:41:57-04:00
- Dollywood’s main entrance is less than 5 minutes away!
Is there a charge for Housekeeping?Laura2025-09-04T20:41:41-04:00
- Tidy-Up Housekeeping (removal and replenishment of bath towels and washcloths, and trash removal) is included with your stay. Full Service is available for a $25.00 per day fee.
Do you have balcony rooms?Laura2025-09-04T20:41:13-04:00
- Yes, all rooms have balconies overlooking the Little Pigeon River.
Can luggage be stored if I arrive before my check-in time or check out early?Laura2025-09-04T20:40:00-04:00
- We do not provide luggage storage.
What is included with breakfast?Laura2025-09-04T20:39:42-04:00
- Breakfast is served at the Rise and Shine Breakfast Buffet and includes Scrambled Eggs, Sausage, Pancakes, and more.
Is childcare available?Laura2025-09-04T20:39:18-04:00
- No, we do not provide any child care services.
Is coffee provided in each guest room?Laura2025-09-04T20:38:59-04:00
- Each guest room is equipped with a coffee maker.
Are microwaves in each room?Laura2025-09-04T20:38:41-04:00
- Yes, every guest room includes a microwave.
How much parking is available? Is there a fee?Laura2025-09-04T20:38:22-04:00
- Creekstone Inn offers a two-level parking garage beneath the Creekstone Building. The Rivers Landing building has its parking lot. Additional parking is available across the street, near the pool. In order to ensure a great experience for all guests, Creekstone Inn limits parking to one vehicle per room. Trailers, RVs, and campers are not permitted. There is no parking fee.
Do you have cribs?Laura2025-09-04T20:37:35-04:00
- We do not have cribs, but we offer a ‘Pack n Play’ for a minimal fee.
Do you have roll-away beds or cots available?Laura2025-09-04T20:37:16-04:00
- No, we do not have roll-away beds or cots.
Are small pets, okay?Laura2025-09-04T20:36:42-04:00
- We are a pet-free hotel. No pets of any size are permitted.
Do you offer Smoking rooms?Laura2025-09-04T20:36:19-04:00
- All guest rooms are non-smoking. Our guests are welcome to smoke outside of the hotel.
Does the lodge offer a commissionable rate for travel agents?Laura2025-09-04T20:25:58-04:00
- Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center at 1-800-848-4857 using their IATA number.
How do I set up a group stay or event?Laura2025-09-04T20:25:30-04:00
- Whether you’re looking to host a business conference, corporate retreat, youth group outing, or any other type of gathering, our sales staff can help you plan an event your guests won’t soon forget; for groups, call us direct at 1-877-686-6338.
Are gift certificates available for purchase?Laura2025-10-23T19:22:00-04:00
- Yes. Gift Certificates are available by clicking here.
Do you offer a rewards program?Laura2025-09-04T20:24:30-04:00
- Yes, we offer a unique program of rewards, free gifts, and privileges! Redeem points toward hotel stays at any of our 3 hotels. Learn more at https://thecreekstoneinn.com/rewards.php.
Can I modify my reservation online?Laura2025-09-04T20:23:44-04:00
- You can modify reservations on our booking engine. Please review our booking policies for more info. If you experience any problems, please call us at 1-800-848-4857.
If your hotel is not what I expect for whatever reason, what then?Laura2025-09-04T20:23:26-04:00
- With our 100% Satisfaction Guarantee, you can have complete confidence in your stay with our hotel. If your accommodations do not meet your expectations, please inform the Front Desk within 30 minutes of your check-in, and we will make every effort to remedy the situation. We will cancel your reservation and refund your stay if we do not resolve the issue.
How old do you have to be to check in?Laura2025-09-04T20:26:35-04:00
- The registered guest must be 18 years old or older.
What is your cancellation policy? Refund policy?Laura2025-09-04T20:26:41-04:00
- For reservations canceled less than 72 hours before the arrival date, a Cancellation Fee equal to 50% of the first night’s projected charges will apply. For reservations canceled on the day of arrival, a Cancellation Fee equal to 100% of the first night’s projected costs will apply. Starting October 1st, 2024, instead of canceling your reservation, Smoky Mountain Resorts can transfer your deposit to a non-expiring e-gift card, which you can use toward any future reservation.
Are you going to charge my credit card when I reserve a room or wait until I check-in?Laura2025-09-04T20:26:46-04:00
- Deposit Policy: Each reservation requires a deposit equal to the first night’s stay plus applicable fees and taxes. Packages that include tickets, etc., may require a deposit equal to the entire stay. The credit/debit card you provide will be charged immediately for the deposit amount. The credit/debit card used to make the reservation must be presented at check-in. The remaining balance of room rates, packages, taxes, and fees will be collected at the time of check-in. If the cardholder is not present at check-in, a credit card authorization form is required.
What time is check-in? Check-out?Laura2025-09-04T20:20:14-04:00
- Check-in begins at 4:00 pm. Check-out ends at 10:00 am. Please review our booking policies for details.