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Booking Information

Arrival/Departure
Check-in begins at 4:00 pm. Check-out ends at 10:00 am.
Early Check-In
Check-in Prior to 4PM is $50 and is not guaranteed, a limited number of guaranteed noon check-ins may be available at a cost of $150. Guests may pre-register and begin using the amenities at noon on the day of arrival without an early check-in at no additional costs and return to the front desk after 4PM to complete check-in. Please note all members of your party will need to return to the lobby at the same time during the check-in process to activate their wristbands if you do a pre-registration for amenity use.
Early Departure Policy
Whenever a guest creates an "understay" they forfeit one night as an early departure fee.
Late Check-Out Policy
Guests who do not check-out by the established check-out time will incur a $50 per hour late check-out fee. Guests that do not check-out by Noon will be charged an additional night at the current rate.
Modification Policy
In order for a reservation to be modified it must be recalculated to current rates and promotions. A reservation cannot be modified once the reservation has been checked-in.
Cancellation Policy
Standard Cancellation Policy:
  • Cancellations made more than 72 hours before arrival: No cancellation fee.
  • Cancellations made less than 72 hours before arrival: 50% of the first night's projected charges.
  • Cancellations made on the day of arrival: 100% of the first night's projected charges.
Policy Variations:
Cancellation terms may vary based on rate type, booking channel, or group reservations. For example:
  • Flexible Rates may allow penalty-free cancellation up to 48 hours before arrival.
  • Advance Purchase Rates are non-refundable.
  • Group bookings follow contract-specific terms.
  • Reservations made through Online Travel Agencies (OTAs) such as Expedia or Booking.com are subject to the cancellation policies of those platforms.
Deposit Transfer Option:Guests may choose to transfer any paid deposit to a non-expiring Smoky Mountain Resorts e-gift card instead of canceling, to use toward future stays.
Note: This option may not be available for all rate types or bookings, such as non-refundable or group reservations, depending on the original terms.
Parking
In order to ensure a great experience for all guests, Creekstone Inn limits parking to one vehicle per room. Trailers, RVs, and campers are not permitted.
Smoking Policy
Creekstone Inn is a smoke and vape free environment.